Return & Refund Policy

Brand Name: Vesoclo

At Vesoclo, we strive to provide high-quality women’s kurti products and ensure customer satisfaction. If you are not completely satisfied with your purchase, our return and refund policy is designed to make the process simple and transparent.

1. Eligibility for Returns

Customers may request a return under the following conditions:

• The return request must be made within 7 days of product delivery.
• The kurti must be unused, unwashed, and unworn.
• All original tags, packaging, and labels must be intact.
• The product must be in original condition without stains, perfume smell, damage, or alterations.

Returns will not be accepted if the product shows signs of use or damage caused by the customer.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance or final sale offers.
• Items damaged due to improper handling or washing by the customer.
• Products returned without original packaging or tags.

3. Return Process

To initiate a return:

1. Contact customer support within the return period.
2. Provide your Order ID, product details, and reason for return.
3. Once approved, return instructions will be shared.
4. Pack the product securely to avoid damage during transit.

Unauthorized returns may not be accepted.

4. Refund Policy

• Refunds will be processed only after the returned product passes quality inspection.
• Approved refunds will be initiated within 5–7 business days after inspection.
• The refund will be credited to the original payment method used during purchase.
• Shipping charges (if any) are non-refundable, unless the product received was defective or incorrect.

5. Exchange Policy

• Exchanges are allowed only for size issues or defective products, subject to stock availability.
• If the requested size is unavailable, a refund will be processed instead.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or wrong item:

• Report the issue within 48 hours of delivery.
• Provide clear photos of the product and packaging.
• After verification, a replacement or refund will be arranged at no additional cost.

7. Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once shipped, cancellation requests will not be accepted, but customers may apply for a return after delivery.

8. Processing Time

• Return approval: 1–3 business days
• Product inspection: 2–4 business days after receipt
• Refund processing: 5–7 business days

Processing times may vary depending on payment providers and bank policies.

9. Policy Updates

Vesoclo reserves the right to modify this Return & Refund Policy at any time without prior notice. Customers are encouraged to review the policy periodically.